Win A Customer That You Might Have Lost

Prospects are most likely to interact with you instead of contacting one of your competitors when they get a text from you immediately after they place a call.

Provide Better Customer Service

By sending a missed call text, your customers can interact with you in real-time and perhaps even get their questions answered or their issue solved.

Get To Know Your Customers

A missed call text allows you to interact with customers and prospects, even if you can’t get to the phone. You can ask them to share their inquiries via text and offer to reply as soon as possible.

70%

of phone calls to small businesses go unanswered

75%

of callers will skip leaving a voicemail that you rely on

85%

of people will never

call back again

60%

of people will quickly move on to a competitor

Someone who was interested in doing business with you might move to the next name on the list. If you’re a dentist with an average lifetime customer value of $3,000, or a contractor dealing with $15,000 renovations, those missed calls add up to a lot of money!

If you don’t talk to a prospect on the phone, you don’t get to learn how they heard about you, if they evaluated any of your competitors, and what the exact service is that they’re looking for and why. As you build a client database, this information is vital.

Wasted Ad Dollars

Do you advertise on Facebook, Instagram, YouTube, or Google? If your ad has a call to action of “Click to Call” and you miss those calls, you’re throwing money away. Those clicks cost money in the range between $2 and $15.

Complaint Escalation

An impatient or irate client that is trying to reach your office unsuccessfully may channel their anger to social media and review channels. Not being available to talk them down from a ledge can be costly to your reputation.

Damaged Relationships

Clients that repeatedly get sent to voicemail with no acknowledgment that their message was received are bound to feel unimportant. Sending an instant reply to their call with a text explaining why you didn’t get to the phone and when you’ll call them back will go a long way toward helping them maintain a positive view of your business.

You don’t have to hire more staff to serve more customers. Missed call texts work for you without extra headcount and even work after hours. Your customers are taken care of even when you’re closed.

You, your receptionist or your team can now handle serving more than one customer at a time without putting anyone on hold. Everyone wins!

Custom, Friendly Messages

Automated texts don’t have to be robotic. Deliver warm and welcoming customer service by customizing your missed call text messages.

Convenient For Customers

Your customers are texting more often than they’re answering their phones. Answer their questions or schedule an appointment for them via texting.

• Let your callers know that they’ve reached the right number.
• Immediately respond to new customers even when you’re busy.
• Eliminate the risk of losing prospects to competitors by responding promptly.
• Showcase your company and brand by including images, custom text, and hyperlinks.
• Save time by having a standard text response to new missed calls.
• There’s no need to write out the same texts to multiple missed callers.
• Provide new callers with important information about your business such as business hours, physical address and your company website so you don’t have to answer every call.